Montana D Iqs

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Verified Reviewer

Terrible Customer service/ poor returns

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I made a purchase and brought it back, but they would not give me my money back. All they wanted to do was give me a store credit. Their products are Chinese junk.

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Loss:
$150
Cons:
  • Merchandise poor quality

Preferred solution: I’m staying away

User's recommendation: Don’t buy anything that you might bring back

Mel W Ydr

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Verified Reviewer

Why advertise what you don’t have?

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Start keeping the inventory you say you carry. You advertise a cowboy hat, but you don't have any in any store. It's very popular and affordable, but you only carry the more expensive ones, even though you brag about how many people are not finding it.

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Cons:
  • Only cons so far

Preferred solution: The hat you claim to have but can’t find

User's recommendation: Don’t waste your time

Resolved
Lou R Fbb

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Verified Reviewer
| map-marker Shamokin Dam, Pennsylvania

Resolved: Purchase disappeared

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Placed an order and went to pick it up. They had no order, and when provided with a confirmation, I was told to call customer service who canceled the order. Waste of time and gas and still without the purchase.

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Preferred solution: Apology

Fremont Nqp
map-marker Saint Louis, Missouri

Extremely rude treatment by your tall 40-50 yrs old employee

The salesman was at the register I pushed my cart to then rudely said go over there So I did He asked if I was a member I said yes He said my business tax exempt came up I said some of these items are not for my business & I dont have my tax no. With me I told him both accounts come up when my phone no.

is typed in He said no He said do you have a different phone no. I said its the same for both He wouldnt go any farther to help me Just a rude impatient look I said Ill leave without the items I chose He didnt try to get the right accnt or even say sorry Hes always had an attitude but today was the worst He doesnt really like to help ppl it seems

Also, there was a very frail old man with a pit bull near us I was scared for my 10 & 12 yr old grandsons & myself Those dogs are strong & if it lunged it couldve dragged the old man

My Vet says those dogs are hard wired in their brains to hunt & kill when they reach two yrs old I read very often of them mauling & even killing ppl

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User's recommendation: Avoid this store I’ll be driving to Big R They are always nice & ready to help

Emma W Jlx

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Verified Reviewer
| map-marker Exton, Pennsylvania

Waiting and waiting and waiting for refund.

Made a purchase in June 15th. Returned the product on June 17th with the receipt.

Assured of a refund by the bank day. It's July 10h and I just got an email from TS telling me my return as been "approved" --- whatever that means! -- but no information of when he refund will hit my bank account. Phone calls are unavailing.

Two things I learned from this encounter as a first time customer: (1) here's no second chance to make a good first impression and TS has failed at that; and (2) the "punishment" imposed on me by TS is the use of my money for the float over nearly a month.

TS has goods I often buy: I learned that the day I was in store looking for some things and found them.

I'll never set foot in a TS store again. And I doubt I'll ever get nearly $80 which TS owes me.

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User's recommendation: Spend your money elsewhere!

Emma W Jlx

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Verified Reviewer
| map-marker Exton, Pennsylvania

Waiting and waiting for refund.

Made a purchase June 15th. Returned it two days later with receipt.

Assured return had been accepted and refund would be posted to my account.

It's now July 10th and no refund. An email just arrived telling me the return was now "authorized" and "accepted." It's nearly a month post return and no refund. Phone calls are unavailing.

I was never in a TS store before and the day I was there browsing, I found things I buy regularly. At lower prices.

I thought I would be a regular customer. Not now!

Never again.

I doubt I will ever see the $80 TS owes me. The "punishment" to a customer who returns goods is this: TS makes money on the float.

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User's recommendation: Patronize competitors.

1 comment
Guest

You sound like you need a laxative.

Savery g

Follow up on prior solution with Emma

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Kindness and help saved a few possessions with trailer rental. A true Godsend provided location and use of trailer plus a gift card. A tremendous way to save my remaining few possessions-- all that I have since I am homeless and at 78, completely alone as a single female weighing less than 73 lbs.

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Pros:
  • Helpfulness and they care
Pam A Cxo

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Verified Reviewer

I got screwed by your company

Purchase fence posts and gates - all the posts were split and you didn't have the fricking gates. I went back in to cancel the order only to be told I now have to wait 10 days to get my refund - this is *** All that needed to be done was to void the order - I have workers coming to put the fence up, but now I'm screwed because I don't have 900.00 dollars sitting around so I can go to another TSC and get what I need.

I am beyond frustrated and pissed - I spend a lot of money in your store for this to happen. I even asked if my money could be transferred to another TSC, but again, I was told no - this is not acceptable!

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Loss:
$855
Pros:
  • I used to love going there
Cons:
  • Your refund policy sucks big time

Preferred solution: Full refund

User's recommendation: Go to rural king!

Pat W Dif

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Verified Reviewer
| map-marker Bellaire, Michigan

No customer service

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Tractor Supply - No customer service
Tractor Supply - No customer service - Image 2

Toy was broken in less than 5 minutes

Bought Kong in the past and then just don't last

Customer service is not helpful

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User's recommendation: Don't buy Kong toys

1 comment
Guest

Went to tractor supply to purchase a simple component for one of TRACTORS that I have, did not have a simple bushing. Trays were empty, stock was mixed.

I will not return. Tractor supply?

Anonymous
map-marker Greenville, Illinois

Rude employee

I tried to be civil to an employee by thanking him for loading product several times and shake his hand for the help, no handshake in return after a few tries, he appeared to be aggravated and irritated at me and walks off. I think he was owner or corporate but not sure. Very rude

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User's recommendation: Continue to be civil.

Gwen F Yai

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Verified Reviewer

Poor customer service

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I applied for a Tractor Supply credit card on the promise I would receive a $ 50.00 gift certificate. It never came.

I was told it would be in the form of an email. Never arrived. arrived no credit.

I called customer service and the ping pong game began. After 20 torturous minutes with AI I was finally transferred to someone who barely spoke English, ping.

After speaking to her she told me I was to be transferred, pong to another department. The new rep told me it was the stores fault and to talk to them, ping. When I called her on bouncing me around she did look into my account and the credit was there, pong. When I hung up and set up my account I found there was only a $ 20.00 credit, ping.

This credit was from previous purchases, not the original promised. I am done playing games.

It took another torturous minutes to get to a real person to cancel me credit card. Tractor Supplys AI exceeds all others in difficulty!

I have used my credit, paid my credit card bill and canceled the card.

I no longer wish to put any time or effort into pursing any type of relationship with Tractor Supply. I am so tired of the lies from corporations and the ping pong game of back and forth to the consumer.

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Loss:
$50
Pros:
  • Inventory
Cons:
  • Lousy customer service outside the store

Preferred solution: Not looking for anything. Just want people to know what they get when they deal with them.

User's recommendation: Don't get their credit card and if you have a problem customer service won't help

3 comments
Guest

LOL....You took so much "tortuous" time out of your so-called life for $50.00 and then were stupid enough to cancel a credit card just like that? Come back next month and let us know by how much your credit score dropped.

Guest
reply icon Replying to comment of Guest-2489550

Sorry you feel the need to trivialize the situation. I wanted to make the company aware of the poor service in place and consumers aware they may not get what was promised. Your snarky remark is not appreciated

Guest
reply icon Replying to comment of Guest-2489562

I agree

View more comments (2)
Brenda K Oqz

I’d like to give a man named August a lot of credit helping me to buy a cub riding lawnmower

I want to give a man named August in Neosho, Mo. a lot of credit for helping me buy a cub riding lawnmower.

He works at tractor supply in neosho, Mo.

August helped me out so much buying a cub riding lawnmower. He was so nice and so helpful

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User's recommendation: Ask for August in neosho, Mo at tractor supply. He’ll help you with everything

Anonymous
map-marker Richmond, Virginia

Wronge people in power

They We're doing an outstanding job. Then they start slipping..

It started with a couple team members Then with the best assistant manager that they've had in a long time.. Evidently did let him go...

To a store manager that did not want The store Because it was not in good shape and she did not want to put in the time to fix it.. The current assistant manager left because he could no longer respect Or work with someone who was given everything And completely *** on it..

Multiple people have said he should have his job back, and Just because

The new district Manager does not like him.He has no shot..

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Henna Mji
map-marker Amarillo, Texas

Interest

I want to talk to somebody a real person on the phone about my credit card my credit card got charged $168. Im not happy.

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Maria M Qrv

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Verified Buyer
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Verified Reviewer
| map-marker Toms River, New Jersey

My 10 baby chicks are sick and 4 of them was dead.

The day they arrived was raining a lot the mail carrier drop off them think so early, but the problem was I received the notification late because I got home fast and 4 of them were dead and the other 6 are sick I am trying to save them now, also the order was different from I already ordered but still loved it they so cute and beautiful

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Loss:
$16

Preferred solution: Deliver product or service ordered

User's recommendation: Good services

Steve Y Mww

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Verified Reviewer

Extremely nice employee

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Tractor Supply - Extremely nice employee

This woman at carver tractor supply was exceptionally helpful extremely nice. My wife passed away few days ago .

I believe she could tell I was nervous. It was my first time out of my house. I was looking for solar lights to put on my wifes grave not only did she help me pick out two beautiful ones she also noticed there was different colored lights.

It was around 6 oclock Saturday night Maple for Thanksgiving. I just had to write this about her.

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Pros:
  • Exceptional employees

User's recommendation: Amazing staff, at carver tractor supply

About

Summary

The history of this company starts in 1938, when a small mail catalogue was launched for farmers and their families. Nowadays, Tractor Supply is an American chain of stores for farmers and rancho owners. In 45 states it is possible to find a retail store and acquire there everything from agriculture equipment, tools and up to the clothing and footwear. The most popular brands like, Carhartt, Cub Cadet, Dumor, GTO Mighty Mule, Hobart, Husqvarna, Justin and Purina are present at this chain of stores. Very often, people can benefit from provided discounts. The head office is situated in n Brentwood, Tenn.

Tractor Supply reviews and complaints

Tractor Supply is ranked 102 out of 808 in Supermarkets and Malls category

Area Served

USA

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