Tractor Supply - Not so Happy Holiday customer service
Just an update to this terrible situation. The third time that I ever used the tow strap that I purchased in this incident, it busted.
It seems like the terrible customer service was an indication of the terrible product quality.
Do Not Buy ANYTHING From This Junk Store! I added a picture of the junk tow strap, which incidentally, busted pulling a S-10 Blazer, not the almost 6,000 lb load it says it will pull to, or anywhere near the 17,000 lb break strength it pretends to have.
The day after Christmas I shopping at the Cadillac, Michigan Tractor Supply Company location with my 4 year old son. I was to be spending what I believe is a decent amount of money, just less than $200.
When I walked in nobody asked if I needed help, which is okay, I like to browse, and only had one purchase that I knew I wanted. As I was browsing I pulled a tow strap from the rack and looked it over. I could not tell what kind of hardware was included so I opened the pack it was in. Just then an employee came behind me, almost surprising me, and told me if I wanted them not in the package they had them at the end of the aisle.
Just as the gentleman said that, in a sort of condescending way, he abruptly walked off. This being our only interaction with an employee in the store other than the cashier. I walked to the place he was referring to and there were ratchet straps, not even close to what I was looking at. Then I realized that the guy had approached me like that and confronted me in that way as to infer I was trying to steal something out of the package.
I was more than irritated and almost embarrassed to be shopping with my son and basically called a thief because I was checking out a product I planned to buy. If the winch I bought works as well as the employees customer service skills at Tractor Supply Company, I will be taking that back soon.
Now I know why I never shopped there before. Should have kept it that way.
Reason of review: Poor customer service.
Monetary Loss: $185.
Preferred solution: Let the company propose a solution.
Tractor Supply Cons: Being implied a thief, Holiday spirit, Customer service.
Location: Cadillac, Michigan
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Comments
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Do you go into the food store and open a gallon of milk and try it to make sure it suits your needs.
No, the employee wasn't suspicious of you being a thief. He saw you open a sealed package and they really don't like shoppers doing that.
However, I do it all the time. Like you, if I need to verify the contents for whatever reason, then either make a package easy to open or expect people to look inside if need be---I don't need to buy a pig in a poke. I want to SEE what I am buying. Don't blame me, blame the fools who designed the packaging.
When you open a package the store has to re-seal it and most people won't buy an obviously re-sealed package unless they either re-open it or it is marked way down in price. You would think stores would demand better packaging, but the mark-up on general merchandise is so high they can afford to absorb the loss from opened merchandise.
I used to like TSC buy found I could buy most everything I needed more cheaply elsewhere. I remember skiing at Caberfae many decades ago.
It wasn't a "sealed" package that would need to be repackaged, it was in a zipper bag thing. All I was doing was opened the zipper far enough to see the ends of the strap.
It had nothing to do with opening a sealed package. If I didn't buy it (which I did) I could have put the thing back on the shelf, zipper zipped, and nobody would ever know it was ever opened. A million people could have opened it before me, I wouldn't have a clue. And I wouldn't care.
I appreciate your trying to defend the actions.
But that is just not the case. It was simply a case of a bad employee with no real customer service training.