Lamar B Yio
map-marker San Antonio, Texas

Not working. Phones are broken

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Not answer phones and lazy one guy works very hard. Love the products. They need training. Love the store
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User's recommendation: Prepare to work. While they stand there

Ashley K Xmb

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Verified Reviewer
| map-marker Kuala Lumpur, Kuala Lumpur

Report harassment

yes im going to obtain a lawyer and me and my husband are going to file a lawsuit on your company for all that was done to him yall was supposed to contact us and never did I would love to speak with the owner my number is 740357**** than=
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Loss:
$1299
Cons:
  • Discriminate

Preferred solution: Apology

User's recommendation: never shop here

Anonymous
map-marker La Fontaine, Indiana

Junk cooler

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Tried to contact them for the last couple months regarding a cooler with a broken zipper to no avail can I have anybody contact me or get any answers from tractor supply about their coolers
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BisonSpringsLLC

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Verified Reviewer
| map-marker Dallas, Texas

Payment

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TSC has glitch making ordering impossible using Paypal. It billed me twice and still never completed the order. Now have to go to the store to pick up. Very inconvenient.fix the glitch
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User's recommendation: Be careful using Paypal, there's a glitch

Derrick C Tgv

I have no computer need to reg. My zero turn warranty

All other companies reg. There when you buy the warranty but Tractor supply makes it impossible to do I have been disconnected so many times Im pissed
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User's recommendation: Buy from a dealer not tractor supply

Sue P Dvc

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Verified Reviewer

Item returned has not been credited back on card

Customer service is unreachable. Can't get anyone to answer phone. I purchased item and took back and when it was scanned the guy said it went back on card. Has not!!! This is ridiculous. Bad service
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Loss:
$160

Preferred solution: Full refund

Anonymous
map-marker Rockaway Township, New Jersey

I have a question regarding my job application

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Tractor Supply - I have a question regarding my job application
I cannot access the WOTC survey. Please help! Every time I click on the link the link is broken. It continues to tell me to try again. This has been going on for 4 days. Im not sure who I need to contact. The email address is also not working. Emails bounce back and I cannot get any answers. Please help!!!
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Jimmy P Mhc

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Verified Reviewer
| map-marker Brentwood, Tennessee

Tractor Supply Management of Cust Service is deceptive and intends harm to some customers with consistent unprofessional behavior.

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Updated by user Jan 01, 2023

No updates at this time.

Updated by user Dec 04, 2022

Was contacted 12/3/22 by TSC senior leadership. They had limited knowledge of the history but acknowledged the events were mishandled and never should have happened on their side.The staff responsible for handling customer reviews had made commitments but was advanced...

Updated by user Dec 04, 2022

Was contacted 12/3/22 by TSC senior leadership. They had limited knowledge of the history but acknowledged the events were mishandled and never should have happened on their side. The staff responsible for handling customer reviews had made commitments but was advanced...

Original review Dec 02, 2022
We were contacted Oct 4th 2022 by TSC following a cat food review requesting me to provide the receipt, UPC, order info, and explanations on multiple occasions. Commitments were made to resolve the purchase concern & follow up yet all commitments were broken with corrupt false information.

Countless communications and time were shared with TSC with countless commitments from TSC to reply & resolve the breaches of commitments made by previous TSC staff as well as commitments to provide refund/credit for the initial product purchase. These commitments were breached as well by having the manufacturer contact us. Unprofessional behavior was expressed to us even more with additional commitments to issue a gift card yet deceptive, corrupt, and false commitments followed. After nearly a dozen prior communications, Dec 2nd, 2022 TSC CS shared management investigated the concerns while we were on hold the 45 minutes and were too busy to speak regarding the topics leaving the CS rep again in the same commitment that management would call back to resolve the issue within 48 hours.

The CS rep was aware that this commitment had been breached every time the commitment had been made and agreed this was not being handled correctly by management. Multiple false & misleading commitments by TSC have caused us to publicize their behavior in an effort to inform how the core of the company's leadership communicates to customers from behind the front line. We admit the frontline CS is pleasant to address but they admit they have limited resources due to their position below leadership. While we have done years of shopping with TSC and experienced a number of over-charges & defective merchandise; we accepted refunds in the form of gift cards to address the multiple TSC retail merchandise concerns even if they were unequal to the concern.

Having been told by multiple TSC representatives that they would issue us gift cards to compensate for the product concerns, yet not doing so and having TSC leadership tell CS Dec 2nd not to honor their prior commitments due to us leaving a negative product review, we are sharing with you TSC behavior is opposite companies like Amazon who build a platform of customer review experience. TSC prefers to punish you with countless hours of communication and failed promises.

BTW, our experience has extensive documented evidence of what we are reporting in the message. We hope to show that TSC is wrong when they believe customers have few resources to educate other shoppers on how deceptive TSC can be.
Good luck and Merry Christmas.
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Loss:
$300
Cons:
  • Massive time required & promises broken often

Preferred solution: Refund and no broken promises.

User's recommendation: Be wary of leaving honest negative product reviews on TSC web site as leadership may discipline you with loss

Lamar B Yio
map-marker San Antonio, Texas

Kerrville phones are broken

Not answering They are not answering company phones. They are on the personal phones and act hungover. No service at all. One guy is working his hardest while other ones are texting with customers waiting. Very rude
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User's recommendation: They are lazy

Elizabeth B Tqa
map-marker Ho Chi Minh City, Ho Chi Minh City

Employee harrassment

My husband and I went to TSC for our annual Easter chickens, a long time tradition to springing into Spring! Long story short, I asked permission to enter the "chick hut" and asked if I could handle the chicks and sex them. I was given permission. Manager comes out of nowhere screaming at me to exit the hut, takes the box of 8 chicks from me and escorts me out of the store. Never again!!!
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Preferred solution: The manager fired, my 8 chicks and an apology in writing! TSC has lost two customers so far, a cart that was to be loaded down and I will spend every opportunity telling this story!

User's recommendation: Find your needs elsewhere!

Kaydence L
map-marker Jacksonville, North Carolina

Bad Customer service with employees

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I Do understand the people I was with werent exactly quiet but one of the employees rudely approached me when I wasnt saying or doing anything wrong but looking for stuff for my car and trying to get dog food then I walk around the corner to her coming at me with attitude and loud voice trying to ask me to leave when I wasnt doing anything. Then we went to checking out and her and the cashier had us waiting a while before checking out didnt get to find what I was looking for because I didnt want to deal with the rudeness will never come back to the Richlands location ever again I will drive 30 minutes out of the way from now on.

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Pros:
  • Has dog food
Cons:
  • Employee named aubree and shilo at richlands store

Preferred solution: Apology

User's recommendation: I do not recommend this location

Tina L Pwt

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Verified Buyer
|

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Verified Reviewer
| map-marker Leoni, Michigan

Cancel the order

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Tractor Supply - Cancel the order

I ordered a salt spreader in the beginning of October that had a delivery date of the first week of November. It never showed.

I have been contacting TSC every week for them to tell me that the manufacturer was waiting on parts. Then to tell me I was second in line because they received the parts. Just to tell me again that the manufacture was out of parts and I wouldnt even get it in for another 3 to 4 weeks.

It is not OK that Ive had to call every week because tsc has failed to follow up with their customers. This is the worst experience I have ever had and I will never order anything off-line from their site again.

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Loss:
$30
Pros:
  • Location
Cons:
  • Bad customer service

Preferred solution: Full refund

User's recommendation: Go somewhere else

Anonymous
map-marker Akron, Ohio

Report harassment

Yes, there is still an issue. The company promised E-coupons that we never received. Also I had a loss in salary due to the incident occurred in front of potential customers. This causing the customers to take their business elsewhere.
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Kinzee Ztr
map-marker East Bend, North Carolina

Gift Card phone number does not work

Can not retrieve the gift card balance of my gift card. I have tried 2 seperate customer service help lines and 3 different search bard with absolutely no luck at all whatsoever.
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BELINDA P Fkv
map-marker Virginia Beach, Virginia

Help with card

Did not contact me to actual person Not helpful not helpful Not helpful not happy Not happy Poor quality Angry
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User's recommendation: No way

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