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2.0 Based on 37 reviews
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  • Customers like
    • Friendly check out people 3
    • Manager at puyallup store 2
    • Variety of products 1
  • Customers don't like
    • Poor customer service 10
    • Customer service 8
    • Poor customer service with complaint 3
Tractor Supply - Very poor packaging for shipment
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I am shocked at how this package arrived. 2 18 lb bags of pet food were wrapped so poorly, both we and the UPS driver were very surprised it made it in one piece. As you can see in the photos, a larger box was used, and just folded around the product and taped (with very thin, weak plastic tape... the type I will never purchase again) on one side, with just a short piece, not even going all the way around the box. One side of the box was just... Read more

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I have been a long time customer and have never been treated with so mich disrespect in my life by a young wannabe manager named Kyle at the katy store. If that is all ypu can get from an employee in management you better change and look for customer service people.wow this is sad.

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I need a repair kit for a cast iron water pump Sku#102813599. I need #4 Overhaul Kit (4a4b4c) FPPKG 225-p2. As shown in your manual. I have make several calls and your local store manager has made several calls and we can get no service. Please help. The pump worked good but needs this kit. We ran the pump dry. We ahve spend a hour in your store with the managet on the phone. I have spend an hour on the phone. No one can help us with this... Read more

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I purchased a husked LT 4200 new from tractor supply on 9 mile Ed in Pensacola fl . And it's the biggest piece of disfunctional *** I've ever seen in my 12 years as a mechanic . It purrs like a kitten and runs like a champ but the design of the blade driving belt and pulley system is the biggest piece of mower designing *** in lawn mower history and quite frankly MTD and tractor supply incorporated aught to be down right embarrassed to sell it... Read more

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First off this story starts off good. I had saw a kayak on there website that was on sale for $279.99. I tried to order it but it was out of stock. So I called customer service and was told it is unavailable. So I kept checking back and once the sale ended I was able to order it at a higher price, this was unacceptable. So I called and spoke to a gentleman and he made this happen and I got the kayak for the lower price plus shipping. Once I got... Read more

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Bought a trailer/hitch three weeks ago, was told title would be notarized and mailed to me the following day. Two weeks later, asst. mgr. assured me it would be mailed the following day. Left numerous messages. Three and a half weeks later, still no title. None of my phone calls were returned and manager was never in when I called. After two weeks, asst. mgr. said she'd put it in mail, took 3.5 weeks and a call to district/regional office to... Read more

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We bought a Cub Cadet riding mower just over 2 years ago. Had trouble with it a year ago and had a hard time finding a place that would work on it under the Power Plus Plan. They let me know they really didn't want to deal with it. They said this plan did not pay enough for them to check it out and repair it. Now the mower is broke down again and the first place didn't fix it a year ago. Do not buy this plan. We paid $270 for it. Think twice... Read more

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my kids brought me to your allentown nj store to purchase a winchester gun safe in April (2016) for my birthday, there was only a damaged one available so we took a rain check, someone would call when they came in.yesterday, we saw that they were on sale AGAIN, so we drove over to find the manager explaining to someone on the phone that there were none in stock, then explain to us that 700 were due in company wide but "he did not know when he... Read more

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I have a cub cadet lawn mower and found Tractor Supply to be lax in having parts available. The service part is worse...I gave the part # over the phone and was told it would be available at the check-out when I arrive. Not only was the part wrong but # didn't match the one I gave. I had to make 3-30 mile trips to find a belt to match my deck and the third time I had to bring my belt in to compare to other brands they sell and found one. I'll... Read more

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Went into a tractor supply and saw where a Asm had her boyfriend working in the store pulling on pallets of feed he isnt even a employee and hearing her cuss at the receiver and treat the receiver like she is a piece of dirt, nothing was said or done about this didnt know a company allowed this kind of behavior, and the store manager was present when she cuss at the receiver I was like you are kidding me I should report this, if it wasnt for... Read more

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